Ehna Online is a place to meet people, discover Egypt and do business with trust. These guidelines apply to everything on the Platform: profiles, posts, comments, stories, messages, calls, live broadcasts, voice rooms, groups, pages, reviews, listings and products. They are part of our Terms of Service.
1. Be safe and respectful
- No violence or threats. Do not threaten, incite or glorify violence, terrorism or organised crime.
- No hate. Do not attack people for their religion, origin, nationality, gender, disability or similar characteristics.
- No harassment or bullying. No insults, unwanted sexual advances, repeated unwanted contact, blackmail or shaming.
- Protect children. Any content that sexualises or endangers minors is forbidden and will be reported to the authorities. Do not contact minors for any inappropriate purpose.
- No sexual content or nudity, and no offering or requesting of sexual services.
- Self-harm: do not encourage suicide, self-harm or eating disorders. If you are worried about someone, report the content so we can help.
- No graphic content shown for shock, including cruelty to animals.
2. Be honest
- Use your real identity. Do not impersonate people, brands or public bodies, and do not create fake accounts.
- Do not spread false information that could cause harm, including about health, safety or emergencies.
- Do not post fake reviews, buy or sell reviews, followers or likes, or review your own listing.
- Listings must be real, available and accurately described, with real photos and the full price.
3. Respect privacy and rights
- Do not share other people's personal information (phone numbers, addresses, identity documents, private photos or chats) without their consent.
- Do not record or broadcast people in calls, live broadcasts or voice rooms without their consent.
- Only post content you own or have permission to use. Respect copyright and trademarks.
4. No spam, scams or manipulation
- No unsolicited bulk messages, chain messages, misleading links or malware.
- No pyramid or "get rich quick" schemes, fake investment, forex or crypto offers, or unlicensed loans.
- Do not ask people to pay outside the Platform for a booking or order started on it, and do not ask for codes, passwords or card details.
- No automated accounts, scraping or artificial boosting of reach.
5. Prohibited items and services
The following may not be sold, offered, advertised, given away or requested on Ehna Online, in the marketplace, in listings, in posts or in messages:
- Weapons, ammunition, explosives, fireworks and their parts, and military or police equipment and uniforms.
- Narcotics and controlled substances, prescription medicines, and products promoted as drugs or with unproven medical claims.
- Alcohol, tobacco, e-cigarettes and vaping products.
- Egyptian antiquities and any archaeological objects, whatever their claimed origin.
- Protected wildlife and their parts, ivory, coral, sea shells and other items taken from protected areas or the sea, and animals whose trade is restricted.
- Counterfeit or replica goods, stolen goods, and items that infringe intellectual property.
- Official documents and identity papers (real or fake), counterfeit money, and services to forge or obtain documents.
- Human organs, tissues or body fluids, and any form of human trafficking or exploitation.
- Adult products, sexual services and escort services.
- Gambling, betting, lotteries and paid prize draws.
- Hacked or shared accounts, personal data, spyware, hacking tools and services to break into systems or devices.
- Hazardous chemicals, pesticides and materials that are banned or need a licence.
- Medical devices, health services and professional services that require a licence, unless the provider holds it and can show it.
- Tourism services that legally require a licence (for example, tour operation, diving or boat trips) offered without it.
- Properties you have no right to sell or rent, fake or duplicate property listings, and listings that discriminate against tenants or buyers.
- Anything else whose sale is illegal in Egypt.
6. Live broadcasts, voice rooms and calls
- The same rules apply live. Hosts are responsible for their room or broadcast and must remove people who break the rules.
- Do not pressure viewers to send gifts, and do not promise anything in exchange for gifts that you do not deliver.
- Live content may be reviewed by automated tools and by our team.
7. Reporting
Use the Report option on any profile, post, comment, message, listing or product. Reports are confidential. If someone is in immediate danger, contact the emergency services first: police 122, ambulance 123, tourist police 126.
8. What happens when the rules are broken
- Depending on how serious and how repeated the violation is, we may remove content, limit features (for example, posting, messaging, going live, selling or payouts), suspend or permanently close the account, and keep any amounts needed to refund affected customers.
- We report illegal content and activity to the competent authorities when the law requires it.
- If you think we made a mistake, reply to our notice or contact us through the Contact Us page. We review appeals within 7 days.
